For your convenience we use multiple warehouses worldwide, so your order can be delivered as soon as possible, but that means some items can be delivered separately and have different shipping times. But in general the delivery times are as follows:

Expedited shipping times is usually between 2-7 business days world-wide.

Expedited shipping is carried by FedEx.

For your convenience we use multiple warehouses worldwide, so your order can be delivered as soon as possible, but that means some items can be delivered separately and have different shipping times. But in general the delivery times are as follows:

USA - 2-7 business days

Canada - 3-10 business days

European countries - 3-10 business days

Other regions - 7-30 days

Most USA orders receive FREE standard shipping for orders above $50.

For other countries the Shipping price is dependent on the order size and delivery address, but in general:

Expedited Shipping cost 0-20 USD.

Orders to USA and EU above 75 USD receive Free expedited shipping. Other countries receive free expedited shipping for orders above ranging 75-100 USD

Standard Shipping cost 0 - 9.99 USD. Most orders above 50 USD receive free standard shipping.

After confirming the order, we ship out the orders within 3 business days, but 90% orders are shipped out within 1 business day.

In general:

1. For physical products: if you received a damaged product, of course you may return it! If you have a complaint or you wish to return an item, please, contact us at info@joyful-couple.com.
If you wish to see more details about returning an item, see the next question.

2. For Massage Oils: due to their nature, only unopened massage oils can be returned.

3. For digital products: We cannot accept returns or issue refunds for digital products such as PDF files.

Find the full refund policy here.

For a full refund you can return damaged or unsatisfactory items within 14 days of item receipt.

To do so, please, send us the proof of damage at info@joyful-couple.com.

You may return undamaged, unopened items within 45 days. However, shipping and return fees are not included in this type of return.

Contact us to start the return process.

*For digital products: We cannot accept returns or issue refunds for digital products such as PDF files.

We accept payments with VISA, VISA ELECTRON, MASTERCARD, MAESTRO cards and also payments with PayPal.

During the checkout you will be asked to provide necessary information and choose a payment method (CreditCard or Paypal).

In case you have issues with payments, please, contact us at info@joyful-couple.com

In case you have changed your mind or noticed a mistake in your order details, immediately contact us at info@joyful-couple.com.

If the order is not yet shipped out, we can cancel it and issue a full refund. After that - unfortunately it is not possible to cancel. 

First, please, check, if you have filled in all of the necessary fields (name, phone, address, payment details etc.).

If everything is filled out, but there still seems to be a problem, please, contact us at info@joyful-couple.com. We will gladly assist you.

When you place your order you’ll get an email or a download link straight away, with a link for you to download your file.

If you placed an order and did not receive an email or a download link, please, contact us at info@joyful-couple.com.

Digital files are sent to you as a PDF, JPEG, MP3 etc. files that you can download to your computer. The benefit is that they’re instant gratification – so you could start enjoying it in minutes!

Mobile - Sometimes the PDF files cannot be opened, saved and/or printed using some mobile devices. Some Apple mobile devices might require special apps that can be downloaded from the Apple or Android store. However, you can open the file on your computer, and then send the PDF files to your phone or tablet, which should work! ​

Computer - to open PDF files you need to have appropriate software installed. The most used software for PDF files is Adobe Reader. You can find and download it here.

If you still have trouble opening your purchased file, please, contact us at info@joyful-couple.

Short answer - no you can't.

You may use the files for your personal use. You may print them how many times you like, you may modify the prints, you may gift the files and/or prints. But you are NOT allowed to receive any kind of monetary reward from using our products.

Terms of use: Products are subject to the copyright protection rules and regulations.
Any reprinting, reproduction or distribution is prohibited.

Unfortunately, due to the nature of digital items, we cannot accept returns or issue refunds for digital products such as PDF files.

Of course, if you cannot access or open your purchased file, please, contact us, so we can help you.

*Under EU consumer laws, you are giving up your rights to cancel the purchase or return the digital item.

For wholesale and/or partnership offers, please, contact us at sales@joyful-couple.com.

Joyful Couple is a small business that is 100% privately owned by our founders = Edward and Madara.

And we are proud to say that all products are original creations under our brand "Joyful Couple." Products are created and designed by ourselves. And most of the products are also assembled in-house as well.
​
All rights to Joyful Couple's games (such as, but not limited to Naughty Game, Kinky Game, Romantic Game, Kinky Challenges, Travel Journal, Life Conversations) belong to Joyful Couple.

As of 1 January 2015 the European Union has introduced a new law, which means that EU customers of online digital products will be taxed based on when they live rather than where the seller lives. As a result, we legally have to charge you VAT based on your country. In general,if you live outside EU - it does not apply to you.

If you are overwhelmed by the many options and can't decide which game to choose, we recommend reading this guide.

If you have a question that cannot be found here, please send us a message to info@joyful-couple.com. Always happy to help!

We try to answer as quickly as possible, usually within an hour, but not longer than the next business day.

In case you have not heard back from us within 2 business days, be sure to write us again, probably the first message was lost somewhere in the digital jungle. It can sometimes happen.