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Shipping & Returns

Shipping & Returns

IMPORTANT: Our work and shipping updated related to Covid-19 outbreak (click here to see more).

1.International Shipping:

Standard international delivery

- Orders are shipped via International Mail services 
- Shipping prices start from 3 Eur. To check the shipping price, go to your cart and fill in the necessary delivery information.
- Approximate delivery times:
         - Europe: 5-14 days
         - USA, Canada: 10-20 days
         - Other countries: 10-28 days

Express international shipping

- Express orders are shipped with FedEx.
- Express shipping starts from 15 Eur.
- If at the checkout you don't see the Express shipping option, please, contact us.

2. Refunds and Returns

a. Physical Products:

Physical products: For a full refund you can return damaged or unsatisfactory items without a reason within 14 days of item receipt. You may return undamaged, like - brand new  quality- products within 45 days . In case you want to return a product, you are responsible for shipping it back and the shipping cost. You will receive the refund as soon, as we will receive the item back.

If your product arrived faulty or in inadequate condition, you are eligible for a refund or reshipment of the item(-s), but you must provide a valid proof of such event. 

To be eligible for a refund and/or return you must Contact Us within 45 days of receipt. Any claim made after 45 days of receipt are not eligible for a refund.

NOTE: please, double check your provided name and address. We are not responsible for any incorrectly delivered packages due to incorrectly provided address and/or name of recipient. In this case you may not eligible for a refund.

b. Digital products:

Digital products: We cannot issue refunds for digital products such as PDF files, therefore digital purchases are non-refundable.
*If you purchased a digital file, but were not able to download it, please, Contact Us, we will re-send it as soon as possible,

 

3. International Taxes and Duties


International customers (outside of EU) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by SIA Joyful Couple, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

 

4. Additional information regarding shipping and returns

Fees for the return

If you wish to return the package manually, the shipping is not included. In case you want to return an item you are responsible for shipping and shipping costs of the return item. If you wish to return the package by leaving it unclaimed, usually this does not have additional costs.

The return address

It is set by default to the Joyful Couple facility or office.  Only after the unclaimed package is sent back to us, you are eligible for a refund. If you have unclaimed the package, you are responsible for contacting. If you don't contact us within 100 days of the order date, you are no longer eligible for a refund.. If you don't contact us within 4 weeks of the email, you are not eligible for a refund or a reshipment of your order.

Return shipping and tracking 

You should consider using shipping service with a tracking number or purchasing a shipping insurance. We can't guarantee that we will receive your returned item

Wrong Address 

If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. If a wrong recipient receives the order due to a mistake of your part, you are not eligible for a refund. 

Unclaimed packages

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer. Only after the unclaimed package is sent back to us, you are eligible for a refund. If you have unclaimed the package, you are responsible for contacting. If you don't contact us within 100 days of the order date, you are no longer eligible for a refund.

Returned by Customer 

It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse, and product exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated product(-s) if you choose to accept or offer product exchanges to your end customers.

 

If you need to return an item or you think you are eligible for a refund, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.